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Captured during the Batho Pele event at Mbodi village are from left to right: Musanda Vho-Ntshavheni Nemuraluwe of Muraluwe village, Musansa Vho-Nndavheleseni Tshishonga of Mushithe village, Musanda Vho-Zwovhonala Litshani Mabila of Mbodi village, Cllr Siyaphi Shirilele and Cllr Rabelani Gadabeni.

The traditional leader of Mbodi village, Musanda Vho-Zwovhonala Litshani Mabila said he is satisfied with the way in which the government is coming closer to the people. He was addressing councilors from Musina Municipality, representatives of government departments, community stakeholders and the public during the Batho Pele event that was held at Mbodi village. Mbodi village is situated near Tshipise tsha Sagole and falls under Ward 10 of Musina Municipality. The event was organized by Musina Municipality.

Mabila says he understands that the municipality has many villages and all the service delivery challenges cannot be addressed at once. “As people, we experience challenges on daily basis. We can all see that the municipality is doing its best to improve our lives. We are happy to be associated with Musina Municipality because they take our community needs very seriously.”

Cllr Siyaphi Shirilele, who represented Mayor Mihloti Muhlope, said it is important to restore the dignity of all South Africans after the attainment of democracy in 1994. “Everyone has the right to access government services despite their geographical location. Community members should report if government and municipal officials are not treating them with dignity. That is why we encourage employees to have identification cards so that community members are able to identify them. As a responsible government, we are compelled to abide by Batho Pele principles whenever we serve our people. We will ensure that public servants are appropriately skilled to render services to citizens with speed and at a lower cost.”

Shirilele said Batho Pele principles were developed to serve as acceptable policy and legislative framework regarding service delivery in the public service. “These principles are aligned with the Constitutional ideals of promoting and maintaining high standards of professional ethics, providing service impartially, fairly, equitably and without bias, utilizing resources efficiently and effectively and responding to people’s needs.  We encourage our citizens to participate in policy and decision-making processes of their democratic government. Our benchmark is to render an accountable, transparent, and development-oriented public administration.”

She said all government officials and councilors should always adhere to Batho Pele principles of Consultation, setting service standards, increasing access, ensuring courtesy, providing information, openness and transparency, redress, and value for money.  “In addition to the Batho Pele principles, we are rolling out campaigns that include instilling ethos of public service aimed at inculcating a new culture of responsiveness, dedication and patriotic commitment in the minds of public servants as part of a strategy of building a public service cadre.”

Government departments and stakeholders joined the municipality to render services at the venue of the event.